Our team is investigating an issue impacting some Forza Horizon 6 players where game save progress may be lost or reset.
If you’ve been impacted by this issue, follow these steps as soon as possible:
- Please immediately open a ticket on our Forza Support website. This will allow our team to investigate your case and attempt to recover your save profile by reverting your progress back to an earlier save. We highly advise that you submit your ticket the same day the issue occurs to increase the chances of recovery.
- In the meantime, do not start new play sessions or create new saves until Forza Support has reviewed your case.
For all Forza Horizon 6 players, it is recommended that you follow these guidelines as a general "rule of thumb" to reduce the risk of progress or save loss:
- Ensure your Gaming Services app on PC or XBOX Series X|S console is fully up to date.
- On XBOX Series X|S consoles, disable Quick Resume for Forza Horizon 6.
- To disable Forza Horizon 6 from using Quick Resume, highlight the game box art anywhere in the console experience (Home, My Games & Apps, Pins, etc) and then press the Menu button, then go to Manage game and add-ons > Quick Resume settings > Disable Quick Resume.
- Ensure you are online when ‘quitting’ the game.
- Give your save time to sync to the cloud before powering off or switching devices.
- Do not force quit the game during save screens.
- Do not power off the device during gameplay.
- If you receive an "Out of space" pop up with a game crash, it is recommended that you check your storage and restart your console via the menu option or XBOX controller button.
Players who regularly switch between devices, whether it's from one console to another, or between different PCs, Steam and Cloud Gaming, should take additional care.
- Always "Quit" (console) or "Exit to desktop" (PC) once you've finished your play session, ensuring the save icon is not visible when you’re closing the game.
- Before turning off your console, shutting down your PC or force closing the Steam app, give your devices or clients at least a few minutes to ensure your latest progress has been synchronized with the cloud. This will reduce the risk of progress reversions as you switch between different platforms. XBOX Series X|S consoles, Steam and the XBOX app on PC all include game save indicators that confirm your progress has been synced.
We're also working closely with the XBOX team on platform updates for XBOX Series X|S and PC to help alleviate issues related to progress loss in Forza Horizon 6, and we'll let you know once those begin to roll out.
Thank you for your patience while we work on a resolution. We’ll continue to share updates once the issue is resolved across platforms.